Pitz Pulls — Returns, Cancellations & Refunds Policy

Last updated: 20 August 2026

This Returns, Cancellations & Refunds Policy explains how cancellations, returns, damaged or incorrect orders, and refunds are handled by Pitz Pulls / פיץ פולז (“Pitz Pulls”, “we”, “us”, or “our”).

This Policy forms part of our Terms & Conditions.

Nothing in this Policy excludes, restricts, or overrides any consumer right or remedy that cannot legally be excluded under the laws applicable to you.

1. Contacting Us About an Order

For any cancellation, return, refund, damage, missing-item, or other order issue, contact:

pitz@pitzpulls.com

Please include:

• your order number;
• a clear explanation of the issue; and
• where relevant, clear photographs of the product or cards, inner packaging, outer parcel, shipping label, and any visible damage.

Please contact us as soon as reasonably possible after discovering an issue.

Providing complete information helps us review the matter and resolve it as quickly as possible.

We will not use a voluntary reporting deadline to remove any right you have under applicable consumer law.

2. Cancelling a Live Rip Before Opening Begins

You may request cancellation of a Live Rip before Pitz Pulls begins opening the product, subject to any applicable statutory rules.

To request cancellation, email pitz@pitzpulls.com as soon as possible and include your order number.

A Live Rip is considered to have begun once Pitz Pulls starts breaking the seal, wrapper, packaging, or other manufacturer closure of the product purchased for your rip.

If we receive and process your cancellation request before opening begins, we will cancel the applicable item or order and arrange any refund due.

If the product has already begun to be opened before we receive or can reasonably act on your request, the rules in the next section apply.

3. Change of Mind After a Live Rip Has Begun

Once Pitz Pulls has begun opening a Live Rip at your request, we do not voluntarily accept a cancellation, return, or refund solely because you changed your mind, to the extent permitted by applicable law.

This includes situations where:

• you are disappointed with the cards pulled;
• you did not receive the card, rarity, character, player, insert, autograph, parallel, or other hit you hoped for;
• the secondary-market value of the cards is lower than the purchase price;
• card values fall after the purchase;
• you later find the same product available elsewhere for a lower price; or
• you decide that you no longer want the cards.

Trading card products contain randomized contents, and purchasing a Live Rip does not guarantee any particular result or monetary value.

Mandatory consumer rights still apply. If applicable law gives you a cancellation or return right despite the product having been opened or used, this Policy does not remove that right.

4. Statutory Cancellation Rights

Depending on where you live, applicable consumer law may provide cancellation or return rights in addition to our voluntary policy.

Where a statutory cancellation right applies, Pitz Pulls will comply with the applicable legal requirements, including any required:

• cancellation period;
• refund period;
• return procedure;
• cancellation fee limitation;
• disclosure requirement; or
• exception to a cancellation fee.

Where there is any conflict between this Policy and a mandatory consumer-protection rule that applies to your purchase, the mandatory rule prevails.

In particular, customers in Israel may have statutory rights relating to distance-sale transactions under Israeli consumer-protection law. The fact that a product has been used or opened does not necessarily remove every statutory cancellation right.

Australian customers also retain all rights and remedies that cannot be excluded under the Australian Consumer Law.

5. Random Pulls Are Not a Defect

The random contents of a trading card product are determined by the manufacturer.

A product is not defective merely because:

• the pull was of low monetary value;
• no rare or desirable card was pulled;
• the contents differed from another box, pack, case, or opening;
• the cards later decreased in market value; or
• the result did not meet your personal expectations.

Pitz Pulls does not guarantee that the value of the contents will equal or exceed the price paid.

This does not affect your rights if the product itself was incorrect, materially damaged by us, materially different from its description, or otherwise gives rise to a remedy under applicable law.

6. Card Condition and Grading

Freshly opened trading cards are not guaranteed to be in any particular grading condition.

Factory and manufacturing characteristics may include:

• imperfect centering;
• print lines;
• surface marks;
• print defects;
• edge wear;
• corner imperfections;
• cutting variations; or
• other manufacturing characteristics.

Pitz Pulls does not guarantee any grade from PSA, BGS, CGC, SGC, or any other grading company.

A card receiving a lower grade than expected does not by itself entitle you to a refund.

This is separate from physical damage caused by Pitz Pulls during opening, handling, storage, packing, or shipping, which we address below.

7. If Pitz Pulls Opens the Wrong Product

If we mistakenly open a product other than the product you purchased, the mistake is our responsibility.

The incorrectly opened product does not replace the product you actually ordered.

If the correct purchased product remains available, we will provide the product you purchased.

If we cannot provide it because it is unavailable, we will refund the amount paid for the unavailable purchased product.

The product accidentally opened by Pitz Pulls does not automatically become part of your order. We may decide separately how to handle that product.

8. Out-of-Stock or Unavailable Products

Occasionally, an inventory error or other issue may mean that a product you purchased cannot be supplied.

If we cannot provide the purchased product and no acceptable alternative is agreed with you, we will cancel the affected product and provide the appropriate refund.

We will not require you to accept a materially different substitute.

9. Damage Caused by Pitz Pulls

We take reasonable care when opening, handling, storing, packing, and shipping your cards.

If you believe Pitz Pulls materially damaged a card or product during the ripping, handling, storage, or packing process, contact us at pitz@pitzpulls.com.

Include your order number and photographs or other relevant information where possible.

We will review the circumstances and provide an appropriate remedy based on the nature of the damage, the available evidence, and applicable consumer law.

Depending on the circumstances, an appropriate remedy may include a refund, replacement, partial refund, or another agreed resolution.

We do not promise a specific secondary-market valuation as the automatic measure of compensation for a damaged trading card.

10. Orders Damaged During Delivery

If your parcel arrives materially damaged, contact Pitz Pulls directly.

Please:

• keep the cards and products;
• keep the original inner and outer packaging;
• keep the shipping label where possible; and
• take clear photographs showing the condition of the parcel, packaging, and affected contents.

Send those photographs together with your order number to pitz@pitzpulls.com.

We will review the matter and, where necessary, deal with the shipping provider or carrier ourselves.

Depending on the circumstances and applicable law, the appropriate resolution may include a refund, replacement, partial refund, or another remedy.

The fact that damage may have occurred while a parcel was in the carrier’s possession does not remove any mandatory consumer rights you may have against Pitz Pulls.

11. Missing Items

If something that should have been included in your shipment is missing, contact pitz@pitzpulls.com and provide:

• your order number;
• details of what you believe is missing; and
• photographs of the parcel and contents where relevant.

We will review the order and our available records and provide the appropriate resolution.

12. Incorrect Items

If you receive an item that you did not order, contact us before returning, disposing of, or otherwise dealing with it.

Email pitz@pitzpulls.com with your order number and photographs of the incorrect item where possible.

We will provide instructions after reviewing the issue.

You will not be required to bear reasonable return costs where the incorrect item was supplied because of our error and applicable law places those costs on us.

13. Returning Products

Do not send a product or card back to Pitz Pulls without contacting us first.

If a physical return is required, we will provide return instructions.

Where the return results from an error, defect, damage, or other circumstance for which Pitz Pulls is responsible, we will handle reasonable return costs as required by applicable law.

Where a return is based solely on a statutory change-of-mind cancellation right and the law permits the return cost to be placed on the customer, you may be responsible for that cost.

Products must be returned in accordance with the instructions we provide and any requirements of applicable law.

14. Hold Box Cancellations

Choosing Hold Box means that you have asked Pitz Pulls to store your eligible items rather than ship them immediately.

Placing an item into a Hold Box does not create an unlimited cancellation right.

For a Live Rip stored in your Hold Box:

• before opening begins, the cancellation rules in Section 2 apply;
• after opening begins, the rules in Section 3 apply; and
• any additional statutory rights remain unaffected.

The fact that cards remain physically stored by Pitz Pulls after a Live Rip does not mean that the Live Rip has not already been performed.

15. Cancelling a Hold Box Shipping Request

If you have requested shipment of your Hold Box but we have not yet dispatched it, contact pitz@pitzpulls.com as soon as possible if you need the shipping request changed or cancelled.

Where reasonably possible, we will try to accommodate a change before dispatch.

If shipping has already been purchased, prepared, booked, or otherwise incurred, any refund of that shipping amount will depend on whether the relevant cost can be recovered and on applicable law.

This does not affect mandatory rights where the cancellation results from our error or another circumstance covered by consumer law.

16. Shipping Charges

Original shipping charges and return shipping costs are refunded only where required by applicable law or where Pitz Pulls agrees that a refund is appropriate in the circumstances.

If an order is incorrect, defective, materially damaged, or otherwise subject to a remedy for which applicable law requires us to bear shipping costs, we will do so.

For voluntary or statutory change-of-mind returns where the applicable law permits the customer to bear return costs, those costs remain the customer’s responsibility.

17. Refund Method

Where a refund is due, we will normally attempt to refund it to the original payment method used for the purchase.

Payments are processed through HYP Payment Solutions Ltd. (“HYP”), and the time taken for a completed refund to appear in your account may also depend on HYP, your card issuer, bank, or other payment provider.

If a refund cannot reasonably be issued through the original payment method, we may contact you to arrange another lawful refund method.

18. Refund Timing

Approved refunds will be processed within the time required by applicable law.

Where Israeli distance-sale cancellation rules require a refund within a particular statutory period, we will comply with that period.

After Pitz Pulls submits a refund to the payment system, your bank, card issuer, or payment provider may require additional time before the amount appears on your statement or account.

That external processing time is outside our direct control.

19. Cancellation Fees

Pitz Pulls will charge a cancellation fee only where permitted by applicable law.

Where Israeli law permits a cancellation fee for an eligible distance-sale cancellation, any such fee will not exceed the amount permitted by law.

We will not impose a cancellation fee where applicable law prohibits one, including where cancellation results from circumstances such as a qualifying defect, material discrepancy, or failure to supply as required.

20. Chargebacks and Payment Disputes

If there is a problem with an order, we encourage you to contact us at pitz@pitzpulls.com first so that we have an opportunity to investigate and resolve it.

Nothing in this Policy prevents you from exercising a lawful right to dispute a payment with your card issuer, payment provider, regulator, or other competent authority.

Knowingly submitting false information or abusing a payment-dispute process may result in account restrictions and any other lawful action reasonably necessary to protect Pitz Pulls.

21. Proof and Review of Claims

We may reasonably request information needed to investigate a claim, such as:

• your order number;
• photographs;
• packaging;
• shipping labels;
• correspondence;
• tracking information; or
• other information relevant to what occurred.

A request for reasonable supporting information does not remove any statutory right.

We will consider each issue based on the circumstances, the evidence reasonably available, this Policy, and applicable law.

22. Consumer Rights by Country

Pitz Pulls currently sells to customers in Israel, the United States, and Australia.

Consumer-protection rights differ between jurisdictions.

Israel

Israeli consumers may have mandatory rights under the Consumer Protection Law and related regulations, including rights applicable to distance-sale transactions.

Where those rights apply, they take precedence over any inconsistent voluntary store policy.

United States

Customers in the United States may have rights under applicable federal and state consumer-protection laws.

This Policy does not limit rights that cannot lawfully be waived.

Australia

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.

Nothing in this Policy excludes, restricts, or modifies those mandatory consumer guarantees or the remedies available for a failure to comply with them.

23. Changes to This Policy

Pitz Pulls may update this Policy from time to time at its discretion, subject to applicable law.

An updated Policy becomes effective when published on our website unless a later effective date is stated.

Changes apply to future transactions.

Orders already accepted remain subject to the policy and legal rights applicable when the order was placed, except where a change is required by law or separately agreed with the customer.

24. Contact

For cancellations, returns, refunds, damaged orders, incorrect orders, or any other purchase-related issue, contact:

Pitz Pulls / פיץ פולז
Email: pitz@pitzpulls.com

Please include your order number and, where relevant, clear photographs of the cards or products, packaging, parcel, and any visible damage so that we can review the issue.