Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
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Device Specifications
Get in Touch with Pitz Pulls:
For any questions or support regarding our live TCG openings, sealed products, or shipping inquiries, please reach out to us. Our team is here to assist you with any concerns you may have.
Customer Support Hours:
We are available to assist you Monday through Friday from 9 AM to 5 PM (EST). Feel free to contact us during these hours for prompt assistance.
Email Us:
You can reach us at support@pitzpulls.com for any inquiries or support requests. We aim to respond within 24 hours to ensure your satisfaction.
Follow Us on Social Media:
Stay connected with us on our social media platforms for the latest updates, product launches, and community events. Join The Pull Pit today!
Frequently Asked Questions:
Check out our FAQ section for answers to common questions about our services, shipping, and product offerings. We strive to provide clarity and support to our valued customers.
Feedback and Suggestions:
We value your feedback! If you have any suggestions or comments about our services or products, please let us know. Your input helps us improve and serve you better.
Stay Updated with Our Newsletter:
Subscribe to our newsletter for exclusive updates on new products, restocks, and special events. Be the first to know what’s happening at Pitz Pulls!
Get in Touch with Us
At Pitz Pulls, we prioritize our community and customers. Whether you have questions about our live openings, need assistance with your orders, or want to share your experiences, we are here to help. Your satisfaction is our top priority, and we strive to provide a seamless experience for all collectors.
Connect with Our Community
Join The Pull Pit and connect with fellow collectors who share your passion for trading cards. Our community is a place to share your pulls, vote on future products, and engage with live alerts for upcoming streams. We believe in building a strong, supportive community around our love for TCGs.
Your Voice Matters