Free Storage for 6 Months

Your Hold Box can stay open free of charge for up to 6 months from the date of the oldest unshipped order.

If your Hold Box reaches 6 months, we’ll contact you to arrange shipment. If you need additional time, contact us and we’ll handle exceptions individually.

Requesting Hold Box Shipping

When you’re ready to ship your Hold Box, you’ll be able to submit a Hold Box shipping request through our website.

The shipping request form is still being prepared. In the meantime, email us at pitz@pitzpulls.com to arrange your Hold Box shipment. Please include your order number(s) and let us know if you want everything in your Hold Box shipped or only selected orders or items.

By default, we’ll prepare everything currently in your Hold Box unless you tell us otherwise.

We’ll pack the requested contents, determine the final parcel size and weight, calculate the shipping cost, and send you a separate payment request. Your Hold Box will be prepared for dispatch after the shipping payment has been completed.

How We Pack Your Cards

Top pulls identified during the stream are sleeved and top-loaded. Cards are grouped in team bags, protected with bubble wrap, and packed together securely in a box for shipping.

Shipping & Tracking

We usually dispatch shipments once a week. Please allow up to 14 days after your shipping payment is completed for your parcel to be dispatched.

Delivery time after dispatch depends on the destination and shipping method. Tracking will be provided when it is included with the selected shipping method.

Hold Box shipping is available to all countries that Pitz Pulls currently ships to.

If you choose regular shipping at checkout instead of Hold Box, only that order will be shipped. Any items already stored in your Hold Box will remain there until you request Hold Box shipping separately.

Where We Ship

At launch, Pitz Pulls ships to supported destinations in Israel, the United States, and Australia. Available destinations and shipping methods may change from time to time.

If a destination or shipping method is not available at checkout, we cannot accept an order using that shipping option unless we separately agree otherwise.

Regular Shipping

If you select regular shipping at checkout, that order will be prepared for shipment rather than added to your Hold Box.

If you already have items stored in a Hold Box, choosing regular shipping for a new order does not automatically ship your existing Hold Box contents. Those items remain stored until you separately request Hold Box shipping.

Dispatch & Delivery

Pitz Pulls generally prepares outgoing shipments approximately once per week.

For Hold Box shipments, please allow up to 14 days after your Hold Box shipping payment has been completed for your parcel to be dispatched.

For orders where regular shipping was selected at checkout, we will dispatch within the timeframe shown at checkout or otherwise required by applicable law.

Dispatch time refers to the time before your parcel is handed to the shipping provider. Delivery time after dispatch depends on the destination, shipping method, carrier, customs processing, and local delivery conditions.

Tracking

Tracking depends on the shipping method used. Where your selected shipping method includes tracking, we will provide the tracking information when it becomes available.

Shipping Addresses

You are responsible for providing a complete and accurate shipping address.

If you notice an error before dispatch, contact pitz@pitzpulls.com as soon as possible and include your order number. We will try to correct the address where reasonably possible before the parcel is dispatched.

Once a parcel has been dispatched, we may be unable to change or redirect the delivery address.

Returned or Undeliverable Parcels

If a parcel is returned to Pitz Pulls because of an incorrect or incomplete address, unsuccessful delivery attempts, failure to collect the parcel, refusal of delivery, customs issues, or another delivery problem, we will contact you where reasonably possible.

Where the failed delivery resulted from information supplied by you or another circumstance for which Pitz Pulls is not responsible, an additional shipping payment may be required before the parcel can be sent again, to the extent permitted by applicable law.

If the failed delivery resulted from an error by Pitz Pulls, we will handle the matter accordingly.

Customs, Duties & Import Charges

International shipments may be subject to customs duties, import taxes, clearance charges, brokerage fees, or other charges imposed by the destination country, carrier, or relevant authority.

Unless Pitz Pulls expressly states that a particular charge has already been collected, these charges may be payable separately by the recipient.

Pitz Pulls will provide accurate customs information where required and will not intentionally falsify the description, contents, or declared value of a shipment.

Damaged, Missing or Incorrect Shipments

If your parcel arrives materially damaged, is missing something that should have been included, or contains an incorrect item, contact pitz@pitzpulls.com.

Please include your order number, a description of the issue, and clear photographs of the products or cards, internal packaging, outer parcel, shipping label, and any visible damage where relevant.

Please keep the parcel and packaging while we review the issue. We may need this information to investigate what happened or make a claim with the shipping provider.

We will review the circumstances and provide the appropriate resolution in accordance with our Returns, Cancellations & Refunds Policy and applicable law.

Lost Shipments

If a shipment appears to be lost, contact pitz@pitzpulls.com and include your order number.

We will review the available tracking and carrier information and, where appropriate, open an investigation or claim with the shipping provider.

The appropriate resolution will depend on the circumstances, shipping method, available information, and applicable consumer law.

Changes to This Policy

Pitz Pulls may update this Shipping Policy from time to time at its discretion, subject to applicable law. Updated terms apply to future orders after publication. Orders already accepted remain subject to the terms applicable when the order was placed, except where a change is required by law or separately agreed with the customer.

Questions or Shipping Issues

For any question or issue relating to shipping, your Hold Box, or an order, contact pitz@pitzpulls.com. For order-related issues, please include your order number and clear photographs where relevant so we can review the matter.