Pitz Pulls – Terms & Conditions
Last updated: 20 August 2026
These Terms & Conditions (“Terms”) govern your use of the Pitz Pulls website and purchases made from Pitz Pulls.
Pitz Pulls / פיץ פולז (“Pitz Pulls”, “we”, “us”, or “our”) is operated by Dekel Shabat, an Israeli exempt dealer (עוסק פטור), registration number 302673496, with business address at Hahayil 66, 5266570, Ramat Gan, Israel.
By using this website, creating an account, placing an order, or purchasing a Live Rip, you agree to these Terms together with our Privacy Policy, Returns, Cancellations & Refunds Policy, and Shipping & Hold Boxes Policy.
Nothing in these Terms excludes, restricts, or overrides any right or remedy that cannot legally be excluded under applicable consumer law.
1. Age Requirement
You must be at least 18 years old to place an order with Pitz Pulls.
Minors may browse the website, but purchases must be made by a parent or legal guardian.
By placing an order, you confirm that you are at least 18 years old and legally capable of entering into the transaction.
2. Products and Live Rips
Pitz Pulls sells trading card products, including products offered as Live Rips.
When you purchase a Live Rip, you are purchasing the specific sealed trading card product, pack, box, or other quantity described on the product page together with the opening service described for that product.
The contents of trading card products are randomized by their manufacturers. Unless expressly stated otherwise, Pitz Pulls does not guarantee:
- any particular card, character, player, rarity, insert, parallel, autograph, numbered card, or other “hit”;
- any minimum monetary or resale value;
- any particular condition or grading outcome; or
- that the value of cards received will equal or exceed the purchase price.
A disappointing pull, change in market value, or failure to receive a particular card does not by itself mean that a product is defective or not as described.
3. Card Condition and Grading
Trading cards may have factory or manufacturing variations and imperfections, including centering differences, print lines, surface marks, edge or corner imperfections, and similar characteristics.
Pitz Pulls does not guarantee that any card will receive a particular grade from PSA, BGS, CGC, SGC, or any other grading company.
A card’s market value, future value, or grading result is not guaranteed.
This does not affect your rights where a card or product has been damaged by Pitz Pulls or where applicable consumer law provides you with a remedy.
4. Live Rip Cancellation
You may request cancellation of a Live Rip before we begin opening the product, subject to our Returns, Cancellations & Refunds Policy and applicable law.
Once Pitz Pulls has begun opening the product at your request, we do not voluntarily accept a cancellation merely because you changed your mind, to the extent permitted by applicable law.
Your mandatory statutory cancellation, refund, or consumer rights remain unaffected.
A Live Rip is considered to have begun once Pitz Pulls starts breaking the seal, packaging, wrapper, or other manufacturer closure of the product purchased for the rip.
5. Opening the Wrong Product
If Pitz Pulls mistakenly opens a product other than the product you purchased, that error is our responsibility.
You will remain entitled to receive the product you actually purchased.
Where the correct purchased product is available, we will provide it in accordance with your order.
If we cannot provide the purchased product because it is unavailable, we will refund the amount paid for that unavailable product.
A product accidentally opened by Pitz Pulls in error does not automatically become part of your order. Pitz Pulls may determine separately how the mistakenly opened product is handled.
6. Orders and Availability
All products are subject to availability.
We may refuse or cancel an order before fulfillment where reasonably necessary, including because of:
- an inventory or stock error;
- an obvious pricing or listing error;
- failure or reversal of payment;
- suspected fraud or unauthorized payment;
- technical errors;
- legal or regulatory restrictions; or
- circumstances that make fulfillment impossible.
If we cancel an order after payment has been collected and you are entitled to a refund, the appropriate amount will be refunded through the applicable payment method.
We will not substitute a materially different product without your agreement.
7. Prices and Israeli VAT
Prices are displayed in the currency shown on the website and at checkout.
Pitz Pulls is registered in Israel as an עוסק פטור (exempt dealer) and does not add Israeli VAT to its sales.
International orders may be subject to taxes, customs duties, import charges, brokerage charges, or other amounts imposed under the laws of the destination country.
Where such amounts are not collected by Pitz Pulls at checkout, they may be collected separately by customs authorities, carriers, payment providers, or other authorities as applicable.
Nothing in this section changes any tax obligation that applicable law requires Pitz Pulls itself to collect or remit.
8. Payment
Payment is processed using HYP Payment Solutions Ltd. (“HYP”) and any other payment method that may be displayed at checkout.
An order is not considered paid until the relevant payment has been successfully authorized or confirmed.
Payment information may be processed by HYP, financial institutions, card networks, and other parties involved in completing the transaction.
Our handling of personal information and the use of third-party service providers is explained further in our Privacy Policy.
9. Hold Boxes
Where the Hold Box option is available, you may choose to have eligible purchases stored by Pitz Pulls instead of shipped immediately.
By selecting Hold Box, you expressly instruct Pitz Pulls not to immediately ship that order and instead to store the eligible items for you until you request shipment, subject to the rules below.
Hold Boxes may remain open free of charge for up to 6 months from the date of the oldest unshipped order in the Hold Box.
If a Hold Box reaches 6 months, Pitz Pulls may contact you and require you to arrange shipment.
If you need additional time, you may contact us and we may approve an exception at our discretion.
Additional items may not be accepted into an overdue Hold Box until shipment arrangements have been made.
Full details are provided in our Shipping & Hold Boxes Policy.
10. Requesting Hold Box Shipping
When you are ready to ship your Hold Box, you must submit the applicable Hold Box shipping request.
Unless you tell us otherwise, a Hold Box shipping request will be treated as a request to ship everything currently stored in your Hold Box.
You may request shipment of selected orders or items instead.
Pitz Pulls will prepare the requested contents, determine the final parcel size and weight, and provide you with a separate payment request for the applicable shipping cost.
The Hold Box shipment will be dispatched after the required shipping payment has been completed.
11. Regular Shipping and Existing Hold Boxes
If you select regular shipping when placing a new order, only that new order will be prepared for regular shipment.
Selecting regular shipping for one order does not automatically release or ship items that are already stored in your Hold Box.
Existing Hold Box contents remain stored until you separately request Hold Box shipping.
12. Packing
Top pulls identified during a Live Rip are sleeved and top-loaded as appropriate.
Cards are grouped in team bags, protected with bubble wrap, and packed securely together in a box for shipment.
Packing methods may be adapted where reasonably necessary based on the size, quantity, type, destination, or value of the shipment.
13. Shipping and Dispatch
Pitz Pulls currently sells and ships to supported destinations in:
- Israel;
- the United States; and
- Australia.
Available shipping destinations and methods may change.
We normally prepare outgoing shipments on a periodic basis and generally ship approximately once per week.
For Hold Box shipments, please allow up to 14 days from completion of the applicable shipping payment for dispatch.
This is a dispatch period, not a guaranteed delivery period.
Delivery after dispatch depends on the carrier, destination, customs processing, and shipping method.
Where tracking is included with the applicable shipping method, tracking information will be provided when available.
If applicable law requires different treatment of a delayed shipment, those legal requirements will apply.
14. Delivery Delays
Delivery estimates are estimates unless expressly stated otherwise.
Pitz Pulls is not responsible for delays caused solely by carriers, customs authorities, postal systems, severe weather, natural disasters, governmental action, or other circumstances outside our reasonable control.
However, this does not remove any responsibility or remedy that applicable law places on Pitz Pulls.
If a shipment cannot be dispatched within a period we have expressly promised, we will handle the delay in accordance with applicable law.
15. Damaged, Missing, or Incorrect Orders
If your order arrives materially damaged, incomplete, or incorrect, contact us at:
Please include:
- your order number;
- a clear description of the issue; and
- clear photographs of the relevant cards or products, packaging, parcel, and shipping damage where applicable.
This information allows us to review what happened and determine the appropriate remedy.
We may offer a refund, replacement, or other appropriate resolution depending on the circumstances and applicable law.
Please contact us as soon as reasonably possible after discovering the issue.
Nothing in this section imposes a shorter deadline than any mandatory period provided by applicable law.
16. Damage During Ripping or Packing
Pitz Pulls takes reasonable care when opening, handling, storing, packing, and shipping cards.
If we materially damage a card through our handling, ripping, storage, or packing process, contact us using the procedure above.
We will review the circumstances and determine an appropriate remedy, subject to applicable consumer law.
Factory imperfections, normal manufacturing variations, and grading outcomes are separate from damage caused by Pitz Pulls.
17. Carrier Damage
If a shipment appears to have been damaged during transit, contact Pitz Pulls, rather than assuming you must resolve the matter directly with the carrier.
Please retain the product and all relevant shipping and packing materials and provide photographs where possible.
We may need this evidence to review the claim or pursue the matter with the shipping provider.
Any rights you have under applicable consumer law remain unaffected.
18. Returns, Cancellations, and Refunds
Our separate Returns, Cancellations & Refunds Policy forms part of these Terms and explains our procedures for:
- cancelling an order before a Live Rip begins;
- cancellation after opening has begun;
- incorrect or unavailable products;
- defective or damaged orders;
- change-of-mind requests;
- return shipping; and
- refunds.
Where applicable consumer law gives you rights beyond our voluntary store policy, the applicable law prevails.
19. Accounts
If you create a customer account, you are responsible for providing accurate information and maintaining the confidentiality of your login credentials.
You are responsible for activity carried out through your account unless the activity was unauthorized and not caused by your failure to take reasonable care of your account credentials.
We may suspend or restrict an account where reasonably necessary to address fraud, abuse, security risks, repeated payment problems, or unlawful activity.
20. Website and Product Information
We aim to keep product descriptions, images, prices, availability, and other website information accurate.
Minor typographical, photographic, technical, or display errors may occur.
Product photographs may be illustrative where clearly appropriate, and screen settings may cause colors to appear differently.
We may correct genuine errors when discovered.
Nothing in this section allows us to replace or materially alter an accepted purchase without respecting your applicable legal rights.
21. Stream and Technical Interruptions
Live Rips may depend on livestream platforms, internet connections, cameras, software, electricity, and third-party services.
A stream may occasionally be interrupted, delayed, or affected by a technical issue outside our reasonable control.
Where possible, Pitz Pulls will take reasonable steps to continue or document the rip appropriately.
A technical interruption does not change ownership of cards properly pulled for your order.
Where a technical problem materially prevents us from providing what was purchased, we will review the matter and provide an appropriate resolution.
22. Resale Value and Market Risk
Trading-card prices and secondary-market values can change rapidly.
Pitz Pulls does not provide financial or investment advice and makes no promise about the present or future resale value of any product or card.
You accept the ordinary market risk associated with purchasing collectible products.
23. Intellectual Property
Unless otherwise stated, the Pitz Pulls name, branding, website design, original text, graphics, logos, photographs, videos, and other original content are owned by or licensed to Pitz Pulls.
You may use the website for personal, non-commercial shopping purposes.
You may not reproduce, scrape, republish, sell, commercially exploit, or falsely represent Pitz Pulls content as your own except where permitted by law or with our prior permission.
Third-party product names, game names, logos, artwork, characters, trademarks, and other intellectual property belong to their respective owners.
Pitz Pulls is not affiliated with or endorsed by a manufacturer, publisher, grading company, or intellectual-property owner merely because its products are sold or discussed on this website, unless expressly stated otherwise.
24. Prohibited Use
You may not use the website or our services:
- unlawfully or fraudulently;
- to attempt unauthorized access to the website or another customer’s information;
- to interfere with the website’s security or operation;
- to submit knowingly false payment or order information;
- to abuse refund, chargeback, promotional, or account systems; or
- in a way that infringes the rights of Pitz Pulls or another person.
We may take reasonable steps to protect the business, our customers, and our payment systems against suspected fraud or abuse.
25. Privacy
Personal information is handled in accordance with our Privacy Policy.
Our Privacy Policy explains, among other things, how information may be processed in connection with WooCommerce, HYP, shipping providers, website hosting, customer support, and order fulfillment.
26. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer rights.
To the maximum extent permitted by applicable law, Pitz Pulls is not responsible for indirect, incidental, speculative, or consequential losses that were not reasonably foreseeable from the transaction.
In particular, Pitz Pulls does not accept liability merely for:
- changes in the secondary-market value of cards;
- an unfavorable random pull;
- a card receiving a lower grading result than expected;
- lost speculative profit or resale opportunity; or
- disappointment with the contents of a randomized product.
Any limitation in these Terms applies only to the extent permitted by applicable law.
27. Events Outside Our Reasonable Control
We will not be considered in breach of these Terms for a delay or failure caused by events genuinely outside our reasonable control, including major carrier disruption, natural disaster, war, governmental restrictions, widespread internet or infrastructure outages, or similar events.
We will nevertheless comply with any cancellation, refund, notification, or other obligation imposed by applicable law.
28. Changes to These Terms
Pitz Pulls may update or modify these Terms from time to time at its discretion, subject to applicable law.
Updated Terms become effective when published on the website unless a later effective date is stated.
Changes apply to future use of the website and future orders.
An order already accepted remains subject to the Terms applicable when that order was placed, except where a change is required by law or separately agreed with you.
We recommend reviewing these Terms periodically.
29. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, where legally possible.
The remaining provisions will continue to apply.
30. No Waiver
If Pitz Pulls does not immediately enforce a provision of these Terms, this does not necessarily mean that we waive the right to enforce it later.
31. Governing Law
These Terms and transactions with Pitz Pulls are governed by the laws of the State of Israel, subject to any mandatory consumer protections or jurisdictional rights that applicable law gives you in your country of residence.
Nothing in this section is intended to prevent a consumer from relying on a mandatory legal right that cannot validly be waived by contract.
32. Contact
For questions about these Terms or any issue relating to an order, contact:
Pitz Pulls / פיץ פולז
Operated by: Dekel Shabat
Registration number: 302673496
Business address: Hahayil 66, 5266570, Ramat Gan, Israel
Email: pitz@pitzpulls.com
For an order-related issue, please include your order number and, where relevant, clear photographs of the products, cards, parcel, packaging, or damage so that we can review the matter.